Office Team Member - Front Desk Future Opportunities
11350 Cleveland Ave NW, Uniontown, OH 44685, USA
Current Status
We are not currently hiring for this position, but we welcome resumes from potential candidates with medical office experience interested in future opportunities with Innovative Therapy Center.
As our team and caseload needs evolve, we like to stay connected with those who may be a great fit for our practice. Submit your resume to be considered for future openings.
About the Role
Innovative Therapy Center is seeking a friendly, organized, and dependable Front Desk / Patient Services Team Member to join our team in Uniontown, Ohio.
Our front desk team plays an important role in creating a positive experience for the children, adults, and families we serve. This position is ideal for someone who enjoys working with people, can confidently manage multiple priorities, and understands that great customer service and attention to detail matter.
Responsibilities may include:
-Welcome clients and families and provide a friendly, professional experience
-Answer and manage incoming phone calls, messages, and general inquiries
-Schedule and manage patient appointments
-Communicate with families regarding scheduling, paperwork, and clinic policies
-Complete patient registration and maintain accurate demographic and insurance information
-Collect payments and assist with routine billing related questions
-Monitor required paperwork, referrals, authorizations, and other patient documentation
-Communicate effectively with therapists, leadership, and other members of the Patient Services team
-Maintain patient confidentiality and follow HIPAA requirements
-Assist with general office tasks and day to day clinic operations
-Help keep the front office organized, welcoming, and running efficiently
-Because healthcare rarely follows a perfectly predictable script, we're looking for someone who can problem solve, prioritize, communicate clearly, and stay positive when the front desk gets busy.
Compensation & Benefits
-Compensation and benefits are based on experience, scheduled hours, and employment status.
-Eligible team members may have access to benefits including paid time off, paid holidays, retirement benefits with employer match, medical, dental and vision benefits, and other employee benefits based on eligibility.
-Specific compensation, schedule, and available benefits will be discussed during the interview process.
Job Summary
High school diploma or equivalent required
Previous medical office, healthcare, customer service, or administrative experience preferred
Excellent communication and interpersonal skills
Strong organization and attention to detail
Comfortable using computers, electronic records, email, and office technology
Ability to learn scheduling, insurance, and clinic processes
Ability to manage multiple tasks and priorities in a busy environment
Dependable, professional, and able to work effectively as part of a team
Ability to maintain confidentiality and handle sensitive information appropriately
A positive, patient centered approach when interacting with children, adults, and families
Experience with medical scheduling, insurance verification, authorizations, electronic medical records, or outpatient healthcare is a plus, but the right attitude, reliability, and willingness to learn are equally important to us.